Actions under the Tourist Consumer Protection Working Group aim to enhance consumer protection for visitors to Australia and to improve compliance in the inbound tourism market with Australia's laws and regulations.
These initiatives include promotion of consumer information and complaint facilities in a range of languages for visitors to Australia. Tourist complaints are followed up to make sure the complaints are addressed effectively.
TheTourist Consumer ProtectionWorking Group's key tasks, membership, operation, and Key Performance Indicators are outlined inthe Group's Terms of Reference
[PDF, 36KB].
The Tourist Consumer Protection Strategy is being led bythe Australian Governmentin cooperation with the states and territories and the tourism industry.
Government media releases in this area can be found under the Useful Links below. The strategy builds on the previous work of theformer Fair Go for Tourists Initiative andthe Inbound Tourism Compliance Taskforce. To contact the Department for more information about the Tourist Consumer Protection Working Group, please refer to the Contact Us page for further assistance.