About consumer rights
While visitors are in Australia, they are covered by Australia's consumer protection laws which require all businesses to treat consumers fairly.
The Australian Government provides information on consumer rights to ensure that consumers are aware of their rights when purchasing products or services during their visit to Australia.
Travellers who believe they have been treated unfairly by a business while in Australia can lodge a complaint with a consumer protection agency in Australia.
Australian Consumer Law
On 1 January 2011, Australia introduced one national law for fair trading and consumer protection—the Australian Consumer Law (ACL).
Under the ACL, Australian consumers and businesses have the same rights and obligations wherever they are in Australia.
The ACL appears in Schedule 2 Chapter 1 of the Competition and Consumer Act 2010 (formerly known as the Trade Practices Act 1974).
Related documents
More information
For more information about consumer rights, visit the Australian Consumer Law website.
Travellers who believe they have been treated unfairly by a business while in Australia can lodge a complaint with a consumer protection agency in Australia.