Government websites
Consumer information
Related documents
More information
The Australian Government provides extensive information to help visitors to Australia and Australian's travelling overseas.
Government websites
The following government websites provide information to assist travellers to Australia in planning their trip, arriving in Australia, during their stay, and departing.
Australia.com is a multilingual site for visitors to Australia, provided by Australia's tourism agency, Tourism Australia. This site is a portal to a wealth of information on visas, getting to Australia, travelling within Australia, and useful tips.
Australia.gov.au is the Australian Government entry point to information for inbound travellers (international visitors to Australia), outbound travellers (Australian residents travelling overseas) and domestic travellers (travelling within Australia).
Biometrics in Offshore Visa Processing is a page on the Department of Immigration and Citizenship (DIAC) website. The page explains Australia's introduction of biometric collection outside Australia, the countries and visa subclasses currently included in the program and practical information about new visa application processes.
Quarantine information is available through Australia's Quarantine and Inspection Service (AQIS) who manage the quarantine controls at our borders, minimising the risk of exotic pests and diseases entering the country. If you are entering Australia to holiday, study or live permanently, or if you are an Australia resident planning an overseas trip it is a good idea to know what can't be brought into Australia.
Consumer information
While visitors are in Australia, they are covered by Australia's consumer protection laws which require all businesses to treat consumers fairly.
The Australian Government provides information on consumer rights to ensure that consumers are aware of their rights when purchasing products or services during their visit to Australia.
Travellers who believe they have been treated unfairly by a business while in Australia can lodge a complaint with a consumer protection agency in Australia.
The T-QUAL Tick is the national symbol of quality that consumers can identify and use to make better informed decisions when choosing products or services in the tourism industry.
Related documents
| Document Title | English | Simplified Chinese | Korean |
|---|
Consumer rights in Australia
Information for travellers on consumer rights in Australia |  [PDF 417KB] | [PDF 608KB] | [PDF 3MB] |
Buying a package holiday
Information for travellers considering buying a package holiday to Australia | [PDF 417KB] | [PDF 540KB] | [PDF 2MB] |
Travelling in Australia under the China ADS scheme
Useful tips on visa conditions and consumer rights applying to travellers from China under the Approved Destination Status scheme | [PDF 399KB] | [PDF 470KB] | |
Complementary medicines shopping guide
Information for travellers on purchasing complementary medicines in Australia | [PDF 48KB] | [PDF 140KB] | |
More information
For more information for visitors to Australia, go to the Australia.com website.